Returns & Exchanges
Purchasing from Redsbaby is risk-free. We offer a 30-Day Trial with Free Returns so you can be as confident in your Redsbaby product as we are.
General returns and exchanges FAQs
We want you to shop with confidence, which is why we offer a 30-day indoor trial with free returns*. If your product isn't the perfect fit for your family, simply return it for free.
Try it at home
Open your product and test it indoors on a soft surface, like carpet or a rug. Explore its features and functionality to ensure it suits your family’s needs.
Easy, free returns
If it’s not right for you, just repack it as delivered, ensuring it’s in ‘as new’ condition with all original packaging, accessories, and manuals. We’ll send you a free return shipping label, and once we’ve received and inspected the product, you’ll receive a full refund.
*Accessories, spare parts, sale and outlet items, discounted items offered by customer care, ex-demo, display, imperfect boxes, or warehouse sale items are not eligible for free returns and must be returned at the customer's expense. The original shipping fee is non-refundable.
For full details, see our terms of use.
We offer a 30-day indoor trial with free returns*. If the product isn’t right for you, it can be returned in ‘as new’ condition, repacked in its original packaging with all accessories and manuals. Once received and inspected, we’ll process a full refund.
Return conditions
- Products must be returned in ‘as new’ condition, free from damage, marks, or signs of use, and repacked in original packaging, including protective fillers.
- Free returns are available within Australia only, with Redsbaby providing a return shipping label.
- Returns must be sent within 5 business days of receiving the return shipping label.
- Refunds are processed back to the original payment method within 5-10 business days after approval.
Exclusions:
- Products purchased from third parties, including retailers, distributors, or second-hand resellers.
- Ex-demo, display, imperfect boxes, reconditioned stock, warehouse sale, or outlet items.
- Spare parts and gift with purchase items.
- Multiple identical products (only one can be refunded per order, per customer).
- The Redsbaby b-pod by Britax Capsule, unless it is unopened and sealed in its original packaging.
- Partial returns of Baby Bundles—a full refund is only available if all items in the bundle are returned.
* Free returns do not apply to: Accessories, spare parts, sale and outlet items, discounted items offered by customer care, ex-demo, display, imperfect boxes, or warehouse sale items
For full details, see our terms of use.
We don’t offer direct exchanges, but swapping for the right product is easy.
Simply return your original purchase through our 30-day indoor trial (for applicable products) or via our returns process for accessories and spare parts.
Once we’ve received and checked your return, we’ll process a full refund to your original payment method—so you can reorder the perfect product for you.
Full-price items purchased during a temporary promotion are eligible for return under our standard 30-day indoor trial, provided they meet the return conditions. However, products marked as ex-demo, display, warehouse sale, reconditioned stock, imperfect box, outlet, or discontinued are final sale and cannot be returned due to change of mind.
For full details, see our terms of use.
Refunds can only be issued to the original purchaser and payment method. If you're expecting a gift, we recommend the giver includes your name on the order to make returns easier if needed.
For full details, see our terms of use.
Your return will be processed within 5 business days. If it meets the returns criteria, we’ll issue your refund via the original payment method. Please allow an additional 3-5 business days for the refund to appear on your original payment method.
Refunds are processed back to the original payment method used for your order. Once confirmed, please allow 3–5 business days for the refund to appear in your account.
We expect our products to arrive in perfect condition, but if your order is faulty or damaged, we’re here to help. Please Contact Us as soon as possible, providing photos of the damage or fault along with your order details, so we can assist you as quickly as possible.
Need to make a return? Have you tried these things first?
Sometimes, a little guidance makes all the difference. Our step-by-step video guides cover assembly, adjustments, and key features to help you get the most out of your Redsbaby product.
Redsbaby products are designed with thoughtful features to support your family’s everyday needs. Before making a final decision, try:
* Setting the product up and feeling its materials and quality
* Folding and unfolding to get familiar with its compact design
* Adjusting the seat positions, canopy, and handlebar for personalised comfort
Have a question or concern? Our customer care team is here to help with troubleshooting, product guidance, and tailored advice to ensure you’re getting the best experience.
Decided that Redsbaby isn't right for your family? Making a return is easy with three simple steps.
We understand that choosing the right baby products for your family is a big decision. That's why we offer a 30-Day Trial with Free Returns*.
How to make a return:
STEP 1: Re-pack the product with all its original packaging.
STEP 2: Complete our RETURNS FORM and we will email you a free returns shipping label*.
STEP 3: Drop the product off at your local post office.
Once we receive your returned product, we'll arrange your refund.
Products must be return unused and in original condition, with all packaging.
The Britax b-pod Capsule must be returned to Redsbaby unopened and completely sealed in its original packaging;
* Spare Parts, Accessories and Sale/Outlet, are excluded from free returns and must be returned to Redsbaby at the customer's expense.
RETURN ACCESSORY/ SPARE PART
30-day indoor trial
- Customers who purchase through the Redsbaby website or via phone order can return products within 30 days of delivery for a full refund (excluding shipping costs).
- Refunds apply only to the original purchaser and require proof of purchase.
- Gift with purchase items must also be returned, or their value will be deducted from the refund.
- The Redsbaby b-pod by Britax Capsule, must be unopened and sealed in its original packaging.
Exclusions - Products purchased from third parties, including retailers, distributors, or second-hand resellers.
- Ex-demo, display, imperfect boxes, reconditioned stock, warehouse sale, or outlet items.
- Spare parts and gift with purchase items.
- Multiple identical products (only one can be refunded per order, per customer).
- The b-pod by Britax Capsule, unless it is unopened and sealed in its original packaging.
- Partial returns of Baby Bundles—a full refund is only available if all items in the bundle are returned.
Free returns - Free returns do not apply to: Accessories, spare parts, sale and outlet items, discounted items offered by customer care, ex-demo, display, imperfect boxes, or warehouse sale items
Return conditions - Products must be returned in ‘as new’ condition, free from damage, marks, or signs of use, and repacked in original packaging, including protective fillers.
- Free returns are available within Australia only, with Redsbaby providing a return shipping label.
- Returns must be sent within 5 business days of receiving the return shipping label.
- Refunds are processed back to the original payment method within 5-10 business days after approval.
Faulty products - Faulty products are covered under Australian Consumer Law.
- If a product has a major fault, a refund will be issued for that item only.
For full details, see website TERMS OF USE