We aim to process and ship your order as quickly as possible. Here’s what to expect based on your items.

If all your products are in stock, we aim to ship your order within 1-3 business days from our Sydney warehouse.

If your order includes pre-ordered products, it will ship within 2-6 business days of the expected availability date.

If your order contains both in-stock and pre-order products, your order will ship when all products are in stock.

Please Contact Us if you have any questions regarding shipment of your products.

No, Redsbaby Australia only offers shipping within Australia. If you live in Europe, you can find a retailer near you on our find a retailer page.

Shipping costs vary depending on where you are located in Australia, and are calculated at checkout, so you’ll know exactly how much to expect before you place your order. Simply add the items you want to your cart, enter your shipping details, and we’ll provide the shipping cost.

While we don’t offer free shipping, we aim to keep shipping costs as affordable as possible to ensure you get the best value when shopping with us.

Your tracking number will be emailed to you once our warehouse has packed your order, and it is ready for shipment. Please allow 24-48 hours for the tracking information to appear in the Australia Post or Direct Freight Express tracking system once you have received your tracking number.

If your order contains pre-order products, please refer to the estimated dispatch date on your order confirmation. Your order will ship when all products are in stock, and your tracking information will be emailed to you once your order has been prepared for shipment. Please allow 24-48 hours for tracking details to appear in the shipping system after dispatch.

If your order only contains in-stock products, we aim to dispatch it within 1-3 business days from our warehouse.

If your items are in stock or your pre-order estimated shipment date has passed, and you still haven’t received tracking information please Contact Us with your order number.

To submit a warranty claim, simply complete our online warranty claim form. Once we receive your submission with all required details, our team will review it and get back to you with the next steps.

SUBMIT A WARRANTY CLAIM

To extend your warranty to 3 years, simply register your product online within 60 days of receiving it via the form below.

REGISTER FOR EXTENDED WARRANTY

We offer a 30-day trial with free returns to make sure your Redsbaby product is the right fit for your family.

How to return your order:

1. Repack the product in ‘as new’ condition with all its original packaging.
2. Complete our RETURNS FORM to receive your free return shipping label.
3. Drop it off at your local post office.

Once we receive your return, we’ll arrange your refund.

Products must be unused and in original condition with all packaging. The Britax b-pod Capsule must be unopened and completely sealed in its original packaging. For Baby Bundles, all items must be returned together to receive a full refund.

Spare parts, accessories, and sale/outlet items are not eligible for free returns and must be returned at the customer’s expense. Complete our RETURN ACCESSORIES/SPARE PARTS FORM.

For full details, see our terms of use.

We’re here to support you before, during, and after your purchase. You can reach our Australia-based team through several channels, including live chat, phone, email and WhatsApp.

For more details, visit our Contact Us page.