All ‘Imperfect Box’ products are brand new and unused. The only difference is that the outer box or carton may be slightly damaged or marked. The product itself is in perfect condition.
Yes. Products purchased during the Warehouse Sale are covered by our 3 Year Warranty, giving you long-term confidence in your purchase. To submit a warranty claim, simply complete our online warranty claim form. Once we receive your submission with all required details, our team will review it and get back to you with the next steps.
Once we receive your warranty claim with all required information, we aim to process it within 2–3 business days.
Yes. If it’s not right for you, just repack it as delivered, ensuring it’s in ‘as new’ condition with all original packaging, accessories, and manuals. We’ll send you a free return shipping label, and once we’ve received and inspected the product, you’ll receive a refund. Read our full T&Cs here.
*Accessories, spare parts, sale and outlet items, discounted items offered by customer care, ex-demo, display, imperfect boxes, or warehouse sale items are not eligible for free returns and must be returned at the customer's expense. The original shipping fee is non-refundable.
Products may be on sale for a variety of reasons, including limited stock or packaging imperfections. This does not necessarily mean the product is being discontinued.
If your original product was received within the last 30 days, you're eligible for a return under our 30-day trial policy.
Here’s how it works:
The original product must be returned before a refund can be issued
Return shipping is free
New shipping fees apply to the sale product order
Refunds are processed once the original item is received and inspected
Loved by thousands of families with over 8,000 5-star reviews
Worth every dollar
Our Redsbaby NUVO Pram has been amazing thus far. The build quality is excellent and is money well spent. The thought in the design and all the little details go a long way. No regrets.
Such an amazing pram! Easy to fold and unfold. Compact and fits in the car with room for other things! Had 2 previous prams and this is by far the best one we've owned.
Love our new ONIX pram. The basket is larger than most of the other prams in this price range. The pram itself fold amazingly and fits easily in our car boot. We would recommend this pram for anyone who wants their money's worth and really great customer service.
The CONNECT Plus is not complicated to use, unlike many carriers I have seen before. It is adjustable, and my partner, who is large in stature can use it also. Couldn't recommend it more.
Really happy with this chair! I'm so impressed with how easy it is to just wipe clean! I love the range of colours though we got the black as it fits with our other furniture. Love that it converts to a toddler chair also.
Easy to use especially for my parents to use when they are looking after our baby boy. Compact and fits into our car (back seat so leaving room for other stuff in the boot) without a worry! Highly recommend!
We love our Platinum Black NUVO Pram! The colour and style is so sleek. The pram is so easy and smooth to push on all types of terrain. The basket is the perfect size and fits everything we need it to! Definitely would buy this again!
Perfect high chair for our 5 month old! Offers enough support to aid her with sitting comfortably. She loves sitting at the table in her high chair! Very sturdy, no risk of tipping.
You will not regret this purchase! Perfect size and weight for everyday use, popping it in and out of the car and travel. Shipped quickly and arrived assembled, just pulled it out and off we went.
I have tried many wraps wondering ow I will ever find one that I love and this is easy to use. The Redsbaby Connect Wrap is the perfect mix of comfort, affordability and easy slip on style that I was looking for.
